Orders and Refunds
Before creating an order
Review the current price, currency, entitlements, expiry, and applicable rules before purchase. Checkout retrieves the price again from the server and must not rely on an amount saved by the client.
Determine the order result
A payment redirect, displayed code, or created payment intent is not final proof of payment. Return to the customer portal and check the order status.
After a timeout or dropped connection, do not immediately create another order. Query the existing order first and reuse the same idempotency key when a retry is appropriate.
Refund requests
Eligibility, scope, and handling depend on the effective refund policy, order status, and relevant records. Sign in through the link below to submit a refund-category ticket.
You may provide the order number, occurrence time, and a safe error code. Never send payment credentials, complete payment details, passwords, or API keys.