Frequently Asked Questions
Why does part of my balance appear as reserved?
A request may temporarily reserve Credits while it is processed. Actual usage is settled at completion and the unused remainder is released.
How do I know which models I can use?
Call /v1/models and check your current account entitlements. Do not assume that a model is always available.
What should I do after a 429 response?
Honor Retry-After when present, use exponential backoff with random jitter, and reduce request rate or concurrency.
Does protocol compatibility guarantee identical behavior?
No. Compatible endpoints help migrate request formats, but model capabilities and behavior can differ. Test with representative workloads before migration.
Does completing a payment page mean the order succeeded?
Not necessarily. A redirect or payment intent is not the final result. Use the order status shown in the customer portal.
How do I request a refund?
Handling depends on the effective refund policy, order status, and relevant records. Sign in to submit a refund-category ticket.
Can I send an API key to support?
No. Never send API keys, passwords, verification codes, prompts, responses, or payment information.
How do I connect DeepSeek, Kimi, MiniMax or GLM?
Use platform credentials and select published, authorized model IDs following the Chinese model guide. The first three families have Chat / Messages / Responses paths; Zhipu GLM currently has Chat / Messages only. Coding Plan and third-party subscription credentials cannot replace a platform API key.
Why does a reasoning model fail after a tool call?
Check that the complete assistant message retains reasoning_content, nullable content and tool_calls, with matching tool_call_id in tool results. Reasoning parameters vary by model; do not apply the same options to every family.